Healthcare
5 min read

How to cancel your health insurance policy

Published on
Mar 26, 2025
How to cancel your health insurance policy
Blog
Author
Venteur

Group health insurance is a vital employee benefit, but there may be circumstances where employers need to cancel their group policy. Whether you're switching providers, restructuring benefits, or discontinuing coverage altogether, understanding the cancellation process is crucial. This article provides a step-by-step guide tailored to employers on how to cancel group health insurance policies while addressing key considerations like refunds and timing.

Can Employers Cancel Group Health Insurance at Any Time?

Yes, employers can cancel group health insurance at any time. However, the process and implications depend on the timing and terms of the policy. Policies generally fall into two categories for cancellation:

Free-Look Period Cancellation
Most insurers offer a free-look period of 15–30 days after purchasing the policy. If you cancel during this period, you may receive a full refund minus nominal charges like administrative fees or stamp duties.

Post Free-Look Period Cancellation
After the free-look period, employers can still cancel their policy, but refunds are prorated based on the duration of coverage used. Refund percentages decrease as more time passes within the policy term.

Steps for Employers to Cancel Group Health Insurance

Cancelling a group health insurance policy requires careful planning to minimize disruptions for employees. Here’s how employers can ensure a smooth process:

(Source: Created Internally)
  1. Review Policy Terms
    Before initiating cancellation, thoroughly review your policy documents to understand:
    • Cancellation terms and conditions.
    • Refund eligibility and timelines.
    • Notice periods required by the insurer or mandated by law.
    • Any penalties or fees for early termination.
  2. Communicate with Employees
    Notify employees well in advance about the decision to cancel the group policy. Provide details about:
    • The effective date of cancellation.
    • Alternative coverage options (if applicable).
    • Steps they need to take to secure individual coverage if necessary.
  3. Contact Your Insurer
    Reach out to your insurer’s account manager or customer service team to inform them of your intent to cancel. Request specific instructions on how to proceed with the cancellation process.
  4. Submit a Written Request
    Most insurers require a formal cancellation request from the employer. This request should include:
    • The group policy number.
    • The desired cancellation date.
    • A reason for cancellation (optional).
  5. Confirm Cancellation Details
    After submitting your request, confirm with your insurer:
    • The effective date of cancellation.
    • Any refund amount (if applicable).
    • Outstanding premiums or administrative fees owed.
  6. Check Refund Eligibility
    If eligible for a refund, confirm the amount and expected timeline for receiving it. Refunds are typically processed within 7–30 days but vary by insurer.
  7. Obtain an Official Cancellation Letter
    Once the process is complete, request an official letter or email confirming the policy’s cancellation status. Keep this document for future reference.

Refund Policies: What Employers Should Know

The refund amount depends on when you cancel during the policy term and whether any claims have been filed under the group plan. Below is a general guideline:

(Source: Created Internally)

Refunds are typically not provided if:

  • Claims have been filed during the policy term.
  • The cancellation occurs after six months (in most cases).

Common Scenarios for Cancelling Group Health Insurance

Employers may need to cancel group health insurance policies in several situations:

  1. Switching Providers
    If another insurer offers better benefits or lower premiums, switching providers may be beneficial for both employers and employees.
  1. Restructuring Employee Benefits
    Companies undergoing restructuring may choose to modify or discontinue certain benefits, including group health insurance.
  1. Financial Constraints
    In challenging economic times, organizations may find it necessary to scale back on employee benefits like health insurance.
  1. Employee Turnover or Downsizing
    A significant reduction in workforce size might render a group plan unnecessary or cost-inefficient.

What Happens After Cancelling Group Health Insurance?

Once an employer cancels a group health insurance policy:

  • Coverage ends on the specified date provided by the insurer.
  • Employees lose access to benefits under the cancelled plan.
  • Employers may receive refunds as per insurer timelines if eligible.
  • Employees may need assistance transitioning to individual plans or alternative coverage options.

Employers should ensure that employees are informed about their rights and options post-cancellation, such as COBRA continuation coverage (where applicable) or individual health plans available in their region.

1. Importance of Communicating Policy Cancellation to Employees

Employers must ensure clear and timely communication with employees regarding the cancellation of group health insurance policies. This includes:

  • Informing employees about the effective cancellation date.
  • Providing details on alternative coverage options, such as individual plans or COBRA continuation coverage.
  • Addressing employee concerns and ensuring transparency throughout the process.

2. Legal and Compliance Considerations for Employers

When cancelling group health insurance policies, employers must adhere to legal and regulatory requirements, such as:

  • Providing a written notice to the insurer within the stipulated notice period (typically 30 days).
  • Ensuring compliance with labor laws regarding employee benefits.
  • Avoiding lapses in coverage by arranging replacement policies before cancellation.

3. Evaluating Replacement Coverage Options

Employers should evaluate alternative coverage options to maintain employee satisfaction and minimize disruptions. This may include:

  • Switching to another group health insurance provider offering better benefits or lower premiums.
  • Offering Health Reimbursement Arrangements (HRAs) or stipends for employees to purchase individual plans.
  • Exploring supplemental insurance options for critical illnesses or accidents.

Key Considerations for Employers

Cancelling a group health insurance policy is a significant decision that impacts both employers and employees. To minimize disruptions:

  • Provide ample notice to employees about upcoming changes.
  • Explore alternative coverage options for affected employees.
  • Work closely with your insurer to ensure compliance with legal requirements and smooth processing of refunds.

By following these steps and planning carefully, employers can navigate the complexities of cancelling group health insurance while maintaining transparency and trust with their workforce.

For more insights into managing employee benefits effectively, visit Venteur!

FAQs

You got questions, we got answers!

We're here to help you make informed decisions on health insurance for you and your family. Check out our FAQs or contact us if you have any additional questions.

Can an employer cancel a group health insurance policy at any time?

Yes, employers can cancel a group health insurance policy at any time. However, most insurers require a prior written notice, typically 30 days, before the cancellation takes effect. The specific notice period may vary depending on the insurer and policy terms.

What happens to employees' coverage after the group health insurance is cancelled?

Once the group health insurance policy is cancelled, employees lose access to coverage under that plan. Employers should consider arranging alternative coverage options, such as a replacement group plan or providing stipends for individual policies, to avoid leaving employees uninsured.

Will the employer receive a refund after cancelling the policy?

Employers may receive a refund for the unused portion of the premium if no claims have been filed under the policy. Refunds are typically prorated and depend on how much of the policy term remains at the time of cancellation.

Are there penalties for cancelling a group health insurance policy early?

Some policies may impose penalties or deduct administrative fees from refunds if cancelled mid-term. Employers should review their policy documents to understand potential costs associated with early termination.

What documents are required to cancel a group health insurance policy?

Employers typically need to provide:

1. A written cancellation request with the group policy number.

2. A specified cancellation date.

3. Any additional documents requested by the insurer, such as proof of authority to make changes on behalf of the company.

Can you cancel health insurance at any time?

It depends on your type of health insurance coverage. The ability to cancel varies based on whether you have individual, employer-sponsored, or Marketplace coverage:

Individual Health Insurance Plans:

  • You can typically cancel at any time by contacting your insurance provider
  • The process usually involves a phone call or submitting a written request Always request written confirmation of the cancellation and keep a record of when your coverage officially ends 

Employer-Sponsored Group Plans:

  • Cancellation is generally restricted to open enrollment periods or qualifying life events
  • You cannot simply opt out mid-year without a valid reason Qualifying events include marriage, divorce, birth of a child, or loss of other coverage

Marketplace Plans:

  • Can be cancelled at any time through your Healthcare.gov account
  • Navigate to "My Plans & Programs" and select "End (Terminate) All Coverage" Important: Don't end your plan until you know when your new coverage starts to avoid a gap 

Best practice: Before canceling any health insurance, ensure you have alternative coverage lined up to maintain continuous protection.

Can I cancel my employer health insurance at any time?

No, you generally cannot cancel employer health insurance at any time. Employer-sponsored group plans have specific rules about when you can make coverage changes You CAN Cancel:**

During Open Enrollment:

  • Annual period when you can drop or change coverage
  • Typically occurs once per year

Qualifying Life Events (Special Enrollment Periods):

  • Marriage or divorce
  • Birth or adoption of a child
  • Loss of other health coverage
  • Change in employment status
  • Moving to a new coverage area

When Coverage Becomes Unaffordable:

  • If premiums exceed a certain percentage of your household income

When You CANNOT Cancel:

  • Mid-year without a qualifying life event
  • Simply because you want to switch to a different plan
  • Because you're not using the benefits

Exception: Your employer may cancel coverage if you provide fraudulent information on your insurance application, but they must give you at least 30 days' notice (depending on the state, this could be 45, 60, or 120 days) .

Always consult with your HR department before attempting to cancel employer coverage to understand your specific plan's rules and avoid gaps in coverage.

What happens when a company cancels its health insurance?

When a company cancels its group health insurance policy, employees lose access to their current health benefits and must find alternative coverage Here's what occurs:

Immediate Effects:

Coverage Termination:

  • Coverage ends on the specified date provided by the insurer 
  • All employees lose access to benefits under the cancelled plan 
  • Active claims may be affected depending on the cancellation terms

Notification Requirements:

  • Employers must provide adequate notice to employees
  • Insurance providers typically require at least 30 days' notice before canceling 

Financial Implications:

For Employers:

  • May receive refunds from the insurer if eligible
  • Refund timelines depend on the insurer's policies 
  • Must handle final premium payments and reconciliations

For Employees:

  • Lose employer premium contributions
  • Must find and pay for alternative coverage independently
  • May face higher costs without group plan discounts

Transition Support:

  • Employers should assist employees in transitioning to new coverage options 
  • Employees may qualify for COBRA continuation coverage
  • Special enrollment periods may open for Marketplace plans

Companies canceling health insurance should communicate clearly with employees and provide resources to help them secure new coverage without gaps.

What are the alternatives after cancelling a company health plan?

After cancelling a company health plan, several coverage alternatives are available to ensure you maintain continuous health insurance protection:

Primary Coverage Options:

COBRA Continuation Coverage:

  • Continue your employer's group plan for a limited time (typically 18-36 months)
  • You pay the full premium plus a 2% administrative fee
  • Best for: Short-term coverage while transitioning to another plan

Health Insurance Marketplace (ACA Plans):

  • Losing employer coverage qualifies you for a special enrollment period 
  • Access to subsidized plans based on income
  • Comprehensive coverage with essential health benefits
  • Best for: Individuals and families needing long-term coverage

Spouse's or Partner's Employer Plan:

  • Enroll in your spouse's group health insurance if available
  • Loss of coverage is a qualifying life event for their plan
  • Often more affordable than individual plans
  • Best for: Those with access to a partner's employer benefits

Medicaid:

  • Available if you meet income eligibility requirements
  • Comprehensive coverage with low or no premiums
  • Best for: Lower-income individuals and families

Short-Term Health Insurance:

  • Temporary coverage for gaps between plans
  • Lower premiums but limited benefits
  • Not ACA-compliant and may exclude pre-existing conditions
  • Best for: Brief coverage gaps only

Individual Health Insurance:

  • Purchase directly from insurers outside the Marketplace
  • More plan flexibility but potentially higher costs
  • Best for: Those who don't qualify for subsidies

Critical timing tip: Don't end your current coverage until you confirm when your new plan starts to avoid gaps in protection.

What's the process for ending company health coverage?

The process for ending company health coverage involves specific steps and timing requirements to ensure a smooth transition:

Step-by-Step Cancellation Process:

1. Verify Eligibility to Cancel:

  • Confirm you're within open enrollment or have a qualifying life event
  • Check your company's specific plan rules with HR
  • Understand that mid-year cancellation requires valid reasons

2. Secure Alternative Coverage First:

  • Enroll in new health insurance before canceling current coverage
  • Confirm your new plan's start date 
  • Avoid gaps that could leave you uninsured and financially vulnerable

3. Submit Cancellation Request:

  • Contact your HR department or benefits administrator
  • Complete required cancellation forms
  • Provide documentation of qualifying life events if applicable
  • Submit requests in writing for documentation purposes

4. Confirm Cancellation Details:

  • Request written confirmation of the cancellation
  • Note the exact date your coverage ends 
  • Clarify final premium payment responsibilities
  • Understand how ongoing claims will be handled

5. Handle Final Administrative Tasks:

  • Return insurance cards if required
  • Update payment methods to stop premium deductions
  • Obtain a Certificate of Creditable Coverage for future insurers
  • Review any potential refunds for prepaid premiums

Important Timing Considerations:

  • Insurance providers must give at least 30 days' notice before canceling (some states require 45, 60, or 120 days) Plan your cancellation to align with your new coverage start date
  • Consider COBRA as a bridge if there's any timing gap

Following this structured process ensures you maintain continuous coverage while properly ending your company health plan.

Can you cancel health insurance and will you get a refund?

Yes, you can cancel health insurance, and you may be eligible for a refund depending on your plan type and payment structure:

Refund Eligibility by Plan Type:

Individual Health Insurance Plans:

  • If you paid your premium in full for a one-year plan and cancel before it ends, ask your provider about refunding remaining monthly premium amounts 
  • Many companies will issue a refund for the time left on your policy 
  • Refund policies vary by insurer, so review your policy documents

Employer-Sponsored Group Plans:

  • Employers may receive refunds from insurers if eligible when canceling group coverage Refund timelines depend on the insurer's specific policies 
  • Individual employees typically don't receive direct refunds since premiums are deducted paycheck-by-paycheck

Marketplace Plans:

  • Refunds depend on whether you've paid premiums in advance
  • If you've received advance premium tax credits, you may need to reconcile these on your tax return
  • Contact the Marketplace directly about refund procedures

How to Request a Refund:

  1. Contact your insurance provider immediately upon deciding to cancel
  2. Submit a written cancellation request with your desired end date Ask specifically about refund eligibility and the refund process
  3. Request written confirmation of both the cancellation and any refund amount
  4. Keep detailed records of all communications and the date coverage officially ends 

Important considerations:

  • Refunds are typically prorated based on unused coverage time
  • Processing times vary by insurer
  • Some plans may charge cancellation fees that reduce your refund
  • Always secure new coverage before canceling to avoid gaps maximize your refund potential, cancel as early as possible in your billing cycle and maintain clear documentation throughout the process.

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