We’re a team that cares. Our goal is to shower you with kindness — no matter what. We understand that people don’t call health insurance for fun. We get it. We’ve lived through the pains ourselves and we’re here to offer an empathetic ear. We want you to walk away from every interaction knowing there is someone on your side. Genuine human connection is part of our competitive advantage and is built into our DNA.
Speed is a necessity. The nature of our business means that we must meet fixed deadlines. Where other businesses may operate in months or years, we operate in days and weeks. We recognize that many of our decisions and actions are reversible. It may feel tempting to engage in meticulous planning, but we know the best way to learn is to roll up our sleeves and get to work. Constraints breed resourcefulness, self-sufficiency, and invention. We value calculated risk-taking, so we can deliver the right results in a timely fashion.
What Venteur is striving to build is hard. There are lots of naysayers and plenty of forces working against us. We move forward anyway and don’t let fear stand in our way. Instead, we problem-solve — even when a goal seems impossible. This enables us to act on entry points for action that others can’t. We help each other to feel braver and bolder so that we can dream bigger and achieve more. We do the hard things.
We have unapologetically high standards. Many people may even think these standards are unreasonable. We believe the expectations we set for ourselves become self-fulfilling prophecies. For that reason, we aim high and continually push ourselves to deliver a high-quality experience for our customers. We deliver on our high standards by being meticulous about details. We do the homework to know what details to focus on. We question and audit our data and processes frequently. We’re also frugal and make sure that each dollar produces a tangible return on investment.
Everyone has different life experiences that shape their worldview. We welcome them all. Inclusive to us is multifaceted. It’s how we approach the health systems, our employment structure, openness to ideas because it’s just who we are. It is also key to how we communicate. Our team comes from diverse backgrounds, with diverse perspectives. We avoid jargon. We use language that helps foster a shared understanding and clarity in our message. We recognize when biases (implicit and otherwise) can result in voices not being heard. We do the work required to break down barriers. This inclusivity allows us to be a smarter, growth-minded organization.
Each action we take has an impact on someone else. We strive to add value and make positive contributions in everything we do. And at a minimum, we do no harm. Like campers visiting a campsite, we not only clean up after ourselves but also improve the area for future visitors by picking up litter left by others or repairing any damage. The concept encompasses a range of positive actions, from improving processes and systems at work to fostering a healthier culture. Essentially, we strive to leave a positive legacy and ensure that our impact is a beneficial one.
Trust is slowly built and quickly lost. Key to earning it is working in a transparent manner. We’ll tell you what we’re going to do and keep you informed throughout the process until the task is done. You’ll gain confidence that work is on track and meets your expectations. Whether you are a customer, a partner, or a coworker, you know that you can trust any Venteur employee to own their work, own their job, and own their mistakes to improve upon and grow.
Joining Venteur means you're joining our family. Families have each other's back, no questions asked. We're there for each other on the job —and outside the office. We never say, “That’s not my job.” Instead, we act on behalf of the whole team. This same spirit applies to our customers and community members —if there’s something we can do to be of assistance, let's do it.